Refund policy
RETURN & REFUND POLICY
At Zynaero, we want you to feel completely confident in every purchase. This policy explains how refunds and replacements work, and operates alongside the consumer guarantees under the Australian Consumer Law (ACL) and the consumer protection laws of the country you order from. Nothing in this policy limits any right you have that cannot be excluded by law.
NO NEED TO SHIP ANYTHING BACK
Because our gummies are sealed, ingestible products, we cannot accept physical returns for health and hygiene reasons. If something is wrong with your order, we resolve it from a clear photo or short video — no posting anything back, no return-shipping cost to you.
PROOF REQUIRED FOR QUALITY CLAIMS
For any claim that a product is faulty, damaged, incorrect or not as described, we require a clear photo or short video showing the issue, together with your order number, sent to info@zynaero.com within 30 days of delivery. This allows us to verify the issue, resolve it quickly, and improve our products. Claims without supporting photo or video evidence cannot be processed.
FAULTY, DAMAGED, INCORRECT OR NOT AS DESCRIBED
You are always entitled to a remedy if your product:
- arrives damaged or defective,
- is the wrong item, or
- does not match how it was described.
What to do: email info@zynaero.com within 30 days of delivery with your order number and a clear photo or short video showing the issue.
What you'll receive: at your choice, a full refund or a free replacement. You will not be asked to return the product and will not pay any return or reshipping costs. Refunds are issued to your original payment method.
These rights are protected by law and nothing in this policy limits them. Under the Australian Consumer Law, if a product has a major failure you may choose a refund or a replacement; for a minor failure we will provide a free replacement. These consumer guarantee rights apply regardless of any other term in this policy.
CHANGE OF MIND
As our gummies are a consumable product sealed for safety and hygiene, we are unable to accept change-of-mind returns or refunds once an order has been placed. This does not affect your rights where a product is faulty, damaged or not as described — those rights are covered above and are not limited by this section.
Please double-check your order before completing checkout. If you spot a genuine mistake (for example a wrong shipping address) and your order has not yet been dispatched, contact us straight away at info@zynaero.com and we will do our best to help.
SUBSCRIPTION ORDERS
If you are on a Subscribe & Save plan, each recurring order is confirmed by email before it is charged and dispatched. You can skip, pause or cancel at any time from the account link in your order confirmation emails, before your next billing date. Recurring orders that have already been dispatched are treated like any other order under this policy — we cannot accept change-of-mind refunds on shipped consumable goods, but your faulty/damaged/not-as-described rights above always apply. See our Cancellations policy for full subscription terms.
ORDERS NOT RECEIVED
If your tracking shows delivered but you have not received your order, or your order has not arrived within the expected timeframe, contact us at info@zynaero.com and we will investigate and make it right.
CANCELLATIONS
Orders are sent to fulfilment quickly. If you need to cancel, contact us as soon as possible at info@zynaero.com. We can cancel and fully refund any order that has not yet been dispatched.
HOW TO CONTACT US
Email: info@zynaero.com
We aim to respond within 1 business day. Please include your order number and, for any quality issue, a photo or short video so we can resolve it quickly.